Find answers about product options, delivery, returns, and your order.
Frequently asked questions
How do I choose a color or style?
Open a product to see the available options. Select an available color or style to see its image and option details.
How many glasses are included?
Choose 1 glass (or 1 mug) for an individual piece, or Set of 2 for two pieces. Pack size and total price are shown with the product options.
Where do orders ship from?
Orders ship from China within 3 business days and usually arrive in about 20–30 days. Rates: $5 shipping, free on orders of $49+. Duties are included. See Shipping & delivery.
Where can I find the size and care information?
Size and care details are listed on each product page under “Size & details” and “Use & care”. If something you need isn’t there, contact us before ordering. Please don’t assume a glass suits hot drinks, the dishwasher or the microwave unless the page says so.
How do I track my order?
Use Track your order with your order number and the email address used at checkout. If you have an account, you can also view orders linked to it in Your account.
What if an item arrives damaged?
Please don’t handle broken glass. Contact us within 7 days of delivery with your order number and a photo of the damage, and choose a refund or a free replacement. See Returns & breakage.
Do I need to pay import duties?
No. Duties are included in our prices, so there’s nothing extra to pay on delivery.
How quickly do you reply?
We reply within 24 hours, 7 days a week.
Can I change an order after placing it?
Send the order number and the change you need through our contact form. Whether a change is possible depends on the order’s processing status.