Changed your mind, or something arrived broken? Here’s how we make it right.
Broken or damaged on arrival
If a glass arrives broken or damaged, contact us within 7 days of delivery. Include your order number and a photo of the damage (and of the packaging, if you can). You choose: a refund for the damaged item, or a free replacement.
Please don’t handle broken glass, and there’s no need to send it back to us.
30-day returns
Changed your mind? You can return unused items in their original packaging within 30 days of delivery. No reason needed.
Return shipping is paid by the customer, and original shipping charges are not refunded.
How to return an item
- Contact us with your order number and the item you want to return.
- We’ll email you the return address and instructions. Please don’t send a return before you hear from us.
- Once your return arrives and we’ve checked it, we refund your original payment method within 5 business days.